Sellers not providing anything

searcher profile

September 22, 2023

by a searcher from University of South Carolina - Darla Moore School of Business in Charleston, SC, USA

I've gotten a few deals under LOI the last 6 months and moved into due diligence. What I've found is that some sellers are incredibly slow/bad about providing any of the due diligence documents and answering questions. I typically start off by giving them an easy list of documents needed, and they take weeks to get anything back to me. I call and write to check in every 2-3 days and get very little.

On one deal now, I am 1-month in due dil and have barely gotten anything.

How common of an experience is this among searchers? I am wondering if I'm doing anything wrong; and why they might be so slow to provide anything.

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commentor profile
Reply by a searcher
in Toronto, ON, Canada
There could be many reasons as to why a seller is not providing information during the due diligence period in a timely manner. Depending upon how your LOI was structured they could be attempting to run out the exclusivity period in favour of another buyer.

A good LOI would stipulate that the exclusivity period only begins once you have received all of the requested due diligence documents. You should always have one way break up fee in every LOI you submit to cover the cost of due diligence, your time and resources . I find that people move a lot faster when they have something to loose. In my experience if a seller is not providing you with the requested documents during the due diligence period they are either unmotivated to sell, having buyers recourse or are having a difficult time providing answers to the questions.

Regardless of the reason it is important to clearly define the expectations of both parties prior to entering into an LOI. I would schedule a meeting with your accounting firm, law firm and Board members to get their opinion on this. I would then set a meeting with the seller and their representatives in order to get to the bottom of why it is taking so long to furnish the requested documents. It could be a simple misunderstanding of the due diligence questions. You won’t know until you set up a call to discuss this.
commentor profile
Reply by an intermediary
from University of Missouri in Kansas City, MO, USA
I'm going to make a guess here that these sellers were not represented by a broker. Or, if they were, not a good one. A good broker will educate the seller in advance as to what is to be expected in buyer due diligence. As suggest by another commenter, you could protect yourself with a clause in the LOI stipulating that they have to deliver all reasonable diligence material. If they won't then there are simply two options. Walk away or make a significant reduction in price and terms to offset the additional risk that you would assume. If debt is coming from the SBA, they may not paper the deal depending on what information the seller won't provide.
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