I am using Pipedrive because it had more flexibility and am very happy with it. I also recommend the email service Klenty that works well with pipedrive and is fully integrated to track email campaigns

I've liked Pipedrive because it integrates well with Gmail which is my preferred email service. I've never tried Zoho though, so cannot give a 1:1 comparison.

Thanks Avinash!

We did an extensive review of CRM systems for ourselves back in[redacted]We were reasonably knowledgeable about CRM systems, and also knew what they SHOULD provide. The bottom line is we went with Zoho. It is a really excellent system, and more specifically, they are constantly updating and improving it to maintain top-of-class standards which can become very important if you want to maintain a competitive edge at a reasonable financial outlay. The cost for Zoho One, for example, is very inexpensive per year. Also, as to email, it interfaces with every major email provider, and if you don't want to use them, it has its own email system too. Regardless, it has a special email review process that can segregate your incoming emails to better see the important ones from the less important ones. It is chock full of modules, automation, and features, and best of all it's easy to use and very very intuitive. One price gets everything. If asked to choose again, we still would use it.

Hubspot - because of cost. FWIW, I use Outlook.

Thanks to everyone!

Also check out g2.com. It’s a great site to compare SaaS products.

You should go for Zoho, cheaper and much more integrations with other app. Pipedrive is too simple.

I would echo Denis and think about the wider integrations you need. Does either platform integrate with other tools you use? Or have a Zapier connection to them?

This will enable you to scale effectively because you can later branch out to specialist tools without creating data silos

How does Hubspot stack up against Zoho/Pipedrive?

It would depend on what you want to use it for. Hubspot has a free option if you are starting off but I see many recommend Pipedrive for other functionalities. I have not had to integrate mass email marketing and automating features so far as I go with the old school personalized emails and prospect calls. I just need a CRM for reminding me of tasks at hand and what is in my pipeline. Hubspot does that for me so far.

One difference, Hubspot will let you modify (easily_ a campaign in the middle of the process. This is very important to tweak the message based on the Business intelligence. No one get it right the 1st, 2nd, .. 10th time. Zoho is much more difficult, almost starting at the beginning (minus what had already been sent.

I tried those two plus copper and hubspot. All pretty much have the same functionality. Comes down to personal flow and what fits best with that - i.e. what integrates best with the other tools you plan to use? What does your research process look like? Pipedrive worked well with my flow.

Most of our customers use Pipedrive, DealCloud, or Salesforce. I personally hate Zoho's UI, so I can't recommend it. Copper and Hubspot are also popular choices.

Please feel free to reach out to me at [redacted] Oftentimes, we can get exclusive CRM discounts through our agency partnerships.