Growing up in a small Texas town, I’ve always ha
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Saint Louis University - John Cook School of Business - 11/27/2020
Josh, I do not, What I will say though - is that it truly makes a difference. I had a mattress delivered and the delivery.guys came with a marked truck, put on slips over their shoes, were respectful, and got the job done. It truly makes a difference. Best of luck
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Bridgewater State CollegeUniversity of Massachusetts Amherst - Isenberg School of Management - 11/28/2020
^[redacted]I agree, absolutely makes a difference. But the question is: if the buyer has not had experience with delivery of large goods (mattress, home appliances etc.), how do you convince them on the benefits of white glove delivery services?
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Massachusetts Institute of Technology - MIT Sloan School of ManagementTaylor UniversityStanford University - Graduate School of Business - 12/03/2020
^[redacted] - Be sure to check out relevant delivery service reports on IBISWorld. I found at least 9, although I'm not exactly sure just where "white glove" fits in. ^[redacted] or ^[redacted] might be able to help you find exactly what you're looking for. You can find IBISWorld on Searchfunder under the Industries icon at the top of this page. Here is the direct link: www.searchfunder.com/ibisworld/
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Massachusetts Institute of Technology - MIT Sloan School of ManagementTaylor UniversityStanford University - Graduate School of Business - 12/03/2020
tagging a few Searchfunders who have commented on Delivery Service industry in the past and might be able to contribute to the conversation here. ^[redacted], ^[redacted], ^[redacted], ^[redacted], ^[redacted], ^[redacted], ^[redacted]. (To my commenters, THANK YOU in advance for making Searchfunder a helpful community).
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The University of Arizona - Eller College of Management - 12/03/2020
We've spent a ton of time in the space. Happy to chat about it.
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Bridgewater State CollegeUniversity of Massachusetts Amherst - Isenberg School of Management - 12/03/2020
That would be great! I'll send a message.
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University of Canberra - 12/03/2020
I'm an investor in and was on the initial advisory board of a last mile service here in Australia that has achieve remarkable growth in the past 24 months. Happy to chat about the broader aspects of the sector, secular growth, challenges etc to it. some interesting plays in the market right now with great growth and upside - esp in a market like Oz where last mile delivery has not been as prevalent as in north america. But it is now a more accepted form of fulfillment with growing consumer and B2B awareness of its benefits.
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Temple University - 12/03/2020
Hi Josh - I would say check out the Moving Services title along with Couriers and Local Delivery Services titles from the IBISWorld collection. I don't see a specific segmentation of "white glove" service, but review the product and market segmentation in more detail and I think there will be some relevant information.
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Harvard University - Harvard Business SchoolAmerican University of Beirut - 12/03/2020
Hi Josh, I previously worked at a last mile delivery startup outside of the US and considering a search within logistics in the US. Happy to talk about the operational aspects or international market.
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Bridgewater State CollegeUniversity of Massachusetts Amherst - Isenberg School of Management - 12/04/2020
^[redacted] that would be great, I'll shoot you a message.
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Loras College - 12/04/2020
I have come across a group that focuses on art work. I have never worked with them, most of our interest has been in the 3PL space. I am seeing a lot of 3PL coming on the market right now.
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Bridgewater State CollegeUniversity of Massachusetts Amherst - Isenberg School of Management - 12/04/2020
Interesting. Could you send me a message, curious about the margins, competitors, differentiation. I'm looking at major home appliances, nearly all the players in the ecommerce space outsource their white glove delivery services (many small retailers do as well), but the service is often subpar at best.
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