Seeking Expertise in the Help Desk Customer Support Software Space

by a searcher from University of Southern California - Marshall School of Business

3 months ago

Hi everyone,
We are currently reviewing an opportunity in the help desk/customer support software market and are looking to connect with a subject matter expert in the space. Specifically, we’re interested in:
Understanding the current state of the industry and market dynamics.
Exploring the impact of AI and how it’s shaping the future of customer support solutions.
Gathering feedback on the specific opportunity we’re evaluating, including its growth potential and strategic positioning.


If you or someone in your network has deep knowledge or experience in this space, we’d greatly appreciate your insights. Please feel free to comment here or send me a direct message if you’re open to helping out!
Thank you!
Brendan

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9 comments

searcher from Stanford University

I think there is market for verticalized solutions, all vendors like salesforce, oracle are pushing heavily into the space

2 months ago | like reply | 0 likes

searcher from University of Michigan - Flint

Not sure that there's fresh ground to till here for a new startup. The LLM technology is becoming easier and easier to just plug in to current solutions, which has already largely happened (or is in the process of happening). Most current solutions are integrated with other key operating software solutions (CRMs, e-com platforms, etc.) and are deeply-rooted in an org's SOPs. Internal switching costs are high, and this is already a red ocean of competition. You'd better have real differentiation (read: AI ain't it) to even hope to compete, and even that might not be enough.

3 months ago | like reply | 1 like

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