Sector insight on MSP businesses

searcher profile

March 03, 2025

by a searcher from University of Oxford in Mascot NSW 2020, Australia

Looking for some intelligence around managed service providers. Interested to know about retention levels, sales and marketing dynamics and valuations that the sector has seen at the smaller end of businesses ($10M revenue) that fellow searchers have seen. Look forward to any insights!

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commentor profile
Reply by a searcher
in Atlanta, GA, USA
20-year IT/Cloud Services founder here, exited last year to a PE firm as a platform for their MSP thesis. 105% net retention is about on target with a NPS north of 85%. Feel free to drop me a note if you have any questions in the space.
commentor profile
Reply by a professional
from Northwestern University in Chicago, IL, USA
I’m happy to offer some insights and chat more. You can reach me at redacted
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