Recommendations for overseas recruitment platforms (CSR hire)

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by a searcher from Dartmouth College - Tuck School of Business at Dartmouth
in Bellevue, WA, USA

4mos ago

Recommendations for overseas recruitment platforms (CSR hire)

Hi everyone, I'm looking to hire a customer service representative for my ecommerce business and trying to decide between hiring remotely in the US versus overseas. My question: Does anyone have experience with overseas recruiting platforms? I've been recommended: Sagan Passport Somewhere.com Would love to hear about your experiences with either of these companies, or similar platforms you'd recommend. Thanks in advance!

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reply by an investor 4mos ago
from New York University in St. Louis Metropolitan Area, USA

I don't recommend overseas because you get what you pay for. While the hourly cost may be less, the harm to your business is incalculable. It's like buying a cheap used car. In the long run, the repairs will cost much more in wasted time and money than if you had bought a new car with a good warranty. Chase, Airbnb, Centene and so many others use Filipinos who are unfailingly polite but consistently ineffectual - they waste your time, don't resolve anything, and leave you frustrated and vowing never to do business with that company again. Those companies are pennywise but pound foolish. Their execs should be fired because they are losing so many customers due to their ill-advised and stupid decision to offshore customer service. Customer service is not just reading a script then hanging up; it's about solving problems, customer retention, and turning customers into lifelong fans. It's not a cost, it's an opportunity. Consider it a profit center. Follow Zappos' example.

reply by an investor 4mos ago
from Wesleyan University in Dedham, MA, USA

You should be talking to ^redacted‌ who built his call center in the DR