Making Smarter Financial Decisions in Your SMB with Michael Young
In this episode of The Intentional Owner, Kaustubh Deo sits down with Michael Young to explore the realities of building and scaling a people-first accounting firm after a long and uncertain search journey. Michael shares how he transitioned from Big Four accounting into entrepreneurship, ultimately acquiring and growing Bay Business Group while navigating the challenges of hiring, client selection, and operational discipline. The conversation dives into what small business owners should actually expect from bookkeeping, controller, and CFO services, and how financial clarity can drive better decision-making. Along the way, Michael offers an honest look at the emotional and practical challenges of search, and why defining your “why” matters more than anything. They discuss: • The differences between bookkeeping, controller, and CFO support and what small businesses actually need • Why search is unpredictable and heavily influenced by luck, not just effort • How to scale a people-driven business and the challenges of hiring high-quality talent • The importance of client selection, scope control, and saying no to the wrong fit • How AI is changing accounting and why advisory and judgment still matter Support our Sponsor Bay Business Group provides managed accounting and finance--think bookkeeping to fractional CFO--for scaling businesses. Learn more at ⁠redacted Have SMB questions for Kaustubh and Sam? Email them to redacted and they will answer them on the Pod! Topics: 00:00 - Intro 01:26 - Introducing Michael Young 04:06 - Dropping search to build a startup 07:49 - Bookkeepers vs controllers 11:35 - When do you need a CFO? 13:03 - Owner finance literacy 14:51 - Scaling a people firm 16:42 - Client fit and boundaries 20:09 - Operational metrics and change 24:07 - Family life and time control 25:22 - Long term vision and short term priorities 28:50 - Ideal client profiles 31:37 - Searchers as clients 34:02 - Churn and scope control 35:41 - Sales versus service 36:34 - AI and accounting 39:01 - Future proofing systems 44:53 - Search journey reflections