Maintaining client relationships after the owner leaves

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by a searcher from Pennsylvania State University
in Philadelphia, PA, USA

2yrs ago

Maintaining client relationships after the owner leaves

How are you maintaining those relationships with commercial accounts when buying a commercial contracting company and the owner is the one selling jobs? Keep them on as a consultant? Something else?

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reply by a searcher 2yrs ago
from California State Polytechnic University in Pomona, CA, USA

I acquired in an industry that is largely relationship driven. We spent a great deal of time to ensure that key personnel within the business held these relationships. If we had found that the owner was the person driving this we would have negotiated some type of transition period where they still helped hand off those relationships.

Ultimately, I ended up focusing my search on an industry in which I already held many of the relationships needed to ensure future success.

reply by a professional 2yrs ago
from Towson University in Charlotte, NC, USA

Negotiated a transition period where they introduce you as a new partner and hand off those relationships to you or your team who does the estimate and or the sale close.