Full Time COO for Startup Fence Company Franchise (New Jersey)

- Adhere to franchise requirements & reach out to SFR corporate as needed. - Attend SFR corporate meetings as required. - Timely response to owner and subordinates. - Search and recruit new subs until it can be handed to Field Ops. - Build internal install team(s). - Optimize Purchasing to eventually hand off to Warehouse or Office Team. - Responsible for all functions for subordinates. Must take ownership of mistakes. - Encourage entire team to obtain reviews. - Hiring and firing team members - Oversee all field ops. Act as field ops manager until profitable. - Oversee all warehouse operations. - Oversee and train sales team. - Add new fence products as needed. - Calculate fence pricing using fence calculator. KA can help maintain since it's very excel heavy. - Oversee the maintenance of proper inventory levels. - Oversee installation schedules and make sure we are satisfying customers. - Ultimately responsible for customer satisfaction. - Review P&L and overall business direction with KA on a monthly basis. - Conduct weekly whole office meeting to get everyone on same page with next week’s installs. - Conduct daily###-###-#### minute meeting with owner to brief the status of business operations. - Keep a pulse of all team members and make sure we are acknowledging good work and correcting poor behavior. - Create and document business processes/systems to be as efficient as possible. - Help develop and do weekly review of scorecard. - Help implement and run EOS Important KPIs: - Revenue Growth - Targeting $1.5m, $3m, $6m, $9m, $12m, $15m, & $20m in the first seven years###-###-#### ) - Profitability - Maintain ~ 30% Gross margins on the residential side. Once over >$1.5m maintain 15%+ net profit margin. - Customer Reviews - Obtain reviews from >25% of installed jobs. Maintain >4.7 star review across all platforms. - Employee satisfaction/happiness Unnegotiable Expectations: - Aligned with company values: POSITIVITY, RESPECT, CLARITY, PROFESSIONALISM, INTEGRITY - Timely response to owner and subordinates. Ability to act fast! - Relentlessly drive business forward as outlined. - Ethical Behavior - Strive for a perfect safety record. - Accountability to the owner, all team members, and business needs. - Ownership over all aspects of business responsibilities. Mistakes happen, own them. - Eager and able to learn new things. - Open to new ideas. - Informed, confident, and timely decision making. - Strong leadership.