We recently completed two small HVAC business acquisitions. They both do a lot of work as subcontractors to larger businesses. They collectively deal with hundreds of emails and phone calls mostly related to coordinating the work they do for these larger businesses.

Seems to me there is an opportunity to grow a small team overseas (Philippines) to handle a lot of that routine work and to free up our local employees for more sales-focused work. Does anyone have good experience with hiring labor overseas? Should I find someone directly? Go through an agency? If you've done it I'd love to hear your experience.

Open to suggestions or recommendations!