Want to understand what I should be thinking about and looking into.
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Techs should be at least 50% billable, preferably 75% or more.
Evaluate certifications and reseller authorizations, (especially if they are in danger of losing an auth.).
Customer environments should be well documented, (even just an internal wiki).
Should have a secure password mgmt system with access control by customer/tech.
Should have 2FA broadly implemented - all internal critical systems.
Should have documented on-boarding process, (forms etc).
Should have a "robust" system for remote management and monitoring, (RMM).
All customers should have at least two techs familiar. I.e. no single tech has exclusive knowledge.
Lacking any of these does not mean a deal-breaker, (well, no RMM might be - they're not really an MSP without one!), but it will be a cost/risk going forward until resolved.
(Probably more, this just off the top of my head taking a few minutes between meetings. :)