redacted

I’m extremely new to this community and I have a skillset that I believe is valuable to those of you looking to deeply understand the companies you’re purchasing. I would love to make this a discussion so feel free to fire off your opinions!



With over 7 years of experience in UX & Product, half of which was spent in agency/consulting, I love digging into new businesses & deeply understanding customer needs & behaviors. I’ve also spent the last 3 years designing software for small businesses & have a special appreciation for their nuance. From the moment I discovered ETA, I've grown more and more eager to get involved. 



So, here’s my main question: 


redacted

#1

A service blueprint of your deal’s current customer experience, inclusive of tech-stack, and front of house and back of house operations. (Example -> redacted)

#2

A presentation on the customer profiles of the business’s existing customer base. Inclusive of behavioral attributes and current unmet needs.

#3

A readout of the current employees’ operational pain points with the tools they use and their processes.

#4

Something else I did not mention

#5

None of the above, it doesn’t make sense to have a UX/CX professional perform this type of research and synthesis before the deal is done. 


__________

Thank you in advance for the openness to discuss!

Jake