Director of Operations (Full-Time, 5+ years Experience Required)

Please note: - This company does not sponsor visas - This company is looking for candidates with 5+ years of experience - To apply, please find the application link at the bottom of the job description The client is a multi-site full-time, center-based, early intervention Applied Behavior Analysis (ABA) therapy program serving children with autism ranging from 18 months to 6 years of age. Its mission is to deliver the highest quality therapy to help early learners reach their potential to communicate, improve social skills, and prepare for academic success. The children are at the heart of everything the client does and they are passionate about their commitment to having a meaningful impact in the lives of the children and their families. The client has a unique and collaborative start-up culture that is driven by their diverse team of professionals and their core values of Serve Others, Treatment Excellence, Resourceful in Finding Solutions, Striving to Grow. Their comprehensive onboarding and training approach supports and prepares all new hires to provide the best possible ABA therapy to the children! The client is looking for talented and ambitious candidates who aspire to take on a high impact, high responsibility role in a fast-growing business. Reporting to the VP of Operations, the Director of Operations will manage the day-to-day activities of six locations. They will enable the VP of Operations to be most effective by providing support and counsel in the day-to-day management of the organization to ensure smooth and highly efficient organizational operations. The client is a young, fast growing organization, and the person in this role will help with building processes and systems, help with paving the path for future Directors of Operations managing new locations. The role is based in the metro Washington DC / Baltimore area. This role will require weekly travel to all six locations. KEY RELATIONSHIPS Reports To: VP of Operations Direct Reports: 10+ - Operation Managers at different Centers KEY RESPONSIBILITIES This role is integral to the success of the client’s multi-location operations and future growth. By focusing on operational efficiency, team development, and process standardization, the Director of Operations will play a pivotal role in shaping the company’s expansion strategy and long-term success. The Director of Operations responsibilities will include, but not limited to: Operational Leadership Oversee daily operations of six locations to ensure efficient and effective functioning. Develop, implement, and refine operational policies, procedures, and standards across locations. Monitor key performance indicators (KPIs) to ensure the achievement of operational and financial goals. Playbook Development Create a comprehensive operational "playbook" as a blueprint for future Directors of Operations, outlining processes, workflows, and best practices for managing multiple locations. Standardize processes for location setup, staffing, training, and quality assurance to streamline future expansions. Team Management Lead, mentor, and support location managers, fostering a culture of collaboration, accountability, and high performance. Identify training needs and implement programs to ensure consistent service and operational excellence. Act as the escalation point for operational challenges and conflicts, resolving issues effectively. Growth Strategy & Planning Collaborate with the executive team to strategize and execute plans for growth, including opening new locations. Analyze operational performance and recommend improvements to drive scalability and efficiency. Conduct market research and competitor analysis to guide operational adjustments and expansions. Quality Assurance & Compliance Ensure all locations comply with relevant regulations, industry standards, and company policies. Maintain a high standard of service delivery across locations, driving customer satisfaction and retention. Facility Management- ensuring that centers present well to families and are operational Budget & Resource Management Manage budgets and optimize resource allocation across locations to ensure profitability. Identify cost-saving opportunities without compromising quality or staff satisfaction. Communication & Reporting Serve as the primary communication link between the executive team and location managers. Provide regular updates and reports on operational performance, challenges, and opportunities. Successful candidates will be exceptional business leaders with high empathy, high EQ and a true belief in the mission of the company. They will have served as a leader and possess the compassion to work with the team and patients. IDEAL EXPERIENCE 5+ years of proven experience leading and building teams in a relevant business industry Undergraduate required; MBA from a top program is preferred Results-oriented, with strong problem-solving, creative, interpersonal skills, including ability to resolve disputes, use discretion, and strictly maintain confidentiality Developed negotiation skills; demonstrates tact and diplomacy in all interactions Ability to meet deadlines; accomplish work in order of priority; anticipate and proactively mitigate risks; and professionally maintain composure and effectiveness under pressure and changing conditions in a fast-paced environment Proven experience in producing high-quality, error-free work for important stakeholders Strong strategic and financial analysis skills Excellent interpersonal, oral and written communication skills for a variety of audiences Familiarity with a range of computer programs, including the Microsoft Office suite BENEFITS Medical +HSA, Dental, and Vision coverage through Cigna 401(k) plan with company match Short-Term Disability (100% Employer-Paid) Employee Assistance Program Term-Life/AD&D Insurance Whole Life Insurance Critical Illness with Cancer Insurance Accident Insurance Hospital Confinement Insurance CEU assistance and professional development opportunities 18 days of paid time off plus 9 paid holidays annually All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin or any other category protected by law. Application link is below: https://recruitcrm.io/apply/17358618124380026819qfH