Customer Support Ticketing System

searcher profile

August 18, 2023

by a searcher from Massachusetts Institute of Technology - MIT Sloan School of Management in Los Angeles, CA, USA

We are looking to implement a ticketing system for our customer support team. Does anyone on the platform have any recommendations or can provide some insight into any tools they use?

thanks!

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commentor profile
Reply by a professional
in San Francisco, CA, USA
Zendesk is your best bet followed by Service Cloud (I used to work for Salesforce, but we always knew Zendesk had a better system lol).
My AI firm can also help you scale your customer service team with LLMs (the tech behind ChatGPT) instead of wasting hundreds of thousands of dollars on payroll. If there's interest, reach out to me!
commentor profile
Reply by a professional
from University of Dayton in Columbus, OH, USA
https://www.helpscout.com/ was good in a high volume environment, easy to use, configurable enough to add value, and great reporting.
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