Customer Support Ticketing System

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by a searcher from Massachusetts Institute of Technology - MIT Sloan School of Management
in Los Angeles, CA, USA

2yrs ago

Customer Support Ticketing System

We are looking to implement a ticketing system for our customer support team. Does anyone on the platform have any recommendations or can provide some insight into any tools they use?

thanks!

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reply by a professional 2yrs ago
in San Francisco, CA, USA

Zendesk is your best bet followed by Service Cloud (I used to work for Salesforce, but we always knew Zendesk had a better system lol).
My AI firm can also help you scale your customer service team with LLMs (the tech behind ChatGPT) instead of wasting hundreds of thousands of dollars on payroll. If there's interest, reach out to me!

reply by a professional 2yrs ago
from University of Dayton in Columbus, OH, USA

redacted was good in a high volume environment, easy to use, configurable enough to add value, and great reporting.