Reply
by a searcher
2mos ago
from Massachusetts Institute of Technology
in Naples, FL, USA
Hi Nick, I own and operate a handful of car washes in Florida, including some self service operations. Let me know how I can help. (Disclosure: In addition to being an owner operator and acquirer, I do consulting in this space and have helped others in Colorado and other markets.)
Q: What are the daily / weekly tasks? How long does it take each day to do the routine service and maintenance?
A: If you only have a 4 bay and it's truly self service (ie: no "IBA") you likely do not have daily tasks unless you want to be REALLY hands on, but that seems to me like wasted energy and time in the self service market. Most people get into self service ownership because it's meant to be passive. The problem is many of these owners, now in their 50s and 60s, have distressed properties and have not kept up or invested. If that's what you're buying, be prepared to make some pretty spendy upgrades. PE has driven up the prices for equipment in this industry to levels that make it challening for us independent owner operators.
The daily/weekly tasks again depend on your setup. Much will depend on your setup (will you accept cash? credit only? coin/token?) and how well your customers treat the equipment. If you're doing this yourself, you need to check all of the equipment to ensure it's operational, diagnose and fix anything that is broken, clean up the grounds, empty the garbage, and the fun part: collect the money. Expect your frequent maintenance tasks to be emptying garbage, clearing clogged vacuums, clearing stuck coins, and replenishing chemicals. Fixing leaking hoses, spray guns, etc will be less frequent but it really depends on the clientele. Customers will see you and distract you with questions/comments/complaints. Staying focused is key. Speaking of keys, I cannot tell you how many times I set mine down because I got distracted, and then spent the next 10 minutes retracting my steps!
There are companies and distributors out there that can help you with all of this, but they are really expensive and my advice is to be, or learn to be, self sufficient. It certainly will help you to be handy, and to also have some intermediate skills with electricity and plumbing. If you do not have these skills, you are going to be giving away much of your profits to contractors. Have the skills or find a mentor and develop them.
Q: Is it worth hiring an employee/contractor to do the routine maintance? Or easy enough to do yourself?
A: Totally. My time is valuable, and I bought self serves because I don't want to spend too much time on them - they're really meant to be as passive as possible, imo. I hired a semi-retired helper to go to the wash in the morning and evening forredactedminutes and handle the clean up, emptying trash, and checking equipment. He lets me know when things need my attention. I have taught him some basic maintenance as well. I have also posted a contact number for customers to call if they need refunds. If you keep your place well maintained, this is not a huge hassle. These calls act as an extra set of eyes, informing me that there is a problem that needs my attention. Many car washes do not post contact info because the owners do not want to be bothered. I think that's the wrong approach.
Q: Any tips on making a self wash safer for customers?
A: Yes, make it bright and clean. Have lots and lots of cameras and a NVR. Establish a relationship with your local police prescinct. Get to know your regulars and don't be afraid to give them some free washes from time to time. They'll help you keep an eye on the place.
