Obviously in search we like SAAS businesses in part because of the significant switching costs associated with them. My company is on the other side of that in a tough position. I bought a small fabrics manufacturing company. We use a software for our warehouse that tracks inventory and updates pricing. It's not great but it works. The issue is that it doesn't interact at all with any other system and that's necessary for us to get it work with a website we are having built. The developer has promised an API for some time but has not made good on this promise. The other company keeps stringing us along and prevents us from scaling a critical piece of the business because customers have to calculate pricing on pricing tables currently instead of having a computer do it for them on our website. It's like the developer is intent on keeping the software in the 1990s or something.

Ideally, I'd like to hire someone to build a software in house that copies all the functions and data records of the current software we have. But I've never seen a problem like this one before and don't know where to start to fix it. Also, I know that if I'm facing this issue many other firms are dealing with this and there's a major opportunity for a SAAS company to take share because we're very dissatisfied. Any help or suggestions would be much appreciated.