AI for Operational Excellence and Knowledge Capture

Hi all - I'm Joel, founder of Famla (famla.com). We help both sides of a small business acquisition document operations, capture institutional knowledge, and surface actionable recommendations - all using AI. Working with companies in logistics, manufacturing and services, we kept seeing the same problem: the real value of a business lives inside people's heads. The processes, the workarounds, the customer relationships, the unwritten rules - none of it is written down. That creates friction in diligence, and serious risk post-close when the previous owner walks out the door. Famla fixes that. We use AI to pull that knowledge out of people's heads and turn it into structured, actionable documentation - SOPs, workflows, role maps, financial processes - in a fraction of the time it would take manually. And we don't stop there: we analyse those processes to surface recommendations, helping new owners quickly identify what to improve, fix or prioritise. This matters at every stage of a deal: - Pre-deal (sellers): document your operations to build buyer confidence and accelerate diligence - Post-close (buyers): capture what's in the outgoing owner's and team's heads, and get clear recommendations on where to focus first We're looking to connect with people across the ETA ecosystem: - Searchers / buyers in diligence or post-close who need to get operational fast - Sellers and brokers who want to make a business more attractive and de-risk the handoff - Operators and holding companies managing multiple acquisitions who need a scalable approach to knowledge management If this resonates, I'd love to give you a quick demo. Happy to jump on a call.